At Shamya Decor, we aim to ensure that every purchase made on our website is a pleasant experience. We take great care in delivering products that meet the highest quality standards.
As a policy, we do not offer Return, Exchange, or Refund on products delivered in perfect condition as per the order placed. However, if the product:
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Is wrongfully delivered (does not match the order confirmation),
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Has a genuine manufacturing or quality defect, or
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Is damaged during shipping,
we will gladly facilitate a Return, Exchange, or Refund as per the terms outlined below.
In rare cases where a product gets damaged in transit, we take full responsibility, so you can shop with complete confidence.
Eligibility for Return & Exchange
Please note the following conditions for Return and Exchange:
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Handmade & Hand-Painted Products: Minor variations in color, texture, painting, polish, finish, shape, weight, and size are natural and make each product unique. Return & Exchange will not apply for such natural variations.
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Wooden Products: Hairline cracks may develop over time due to temperature and climate changes. This is a natural process and is not considered a defect.
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Antiques & Vintage Collections: These are authentic, aged items and may have imperfections, dents, blemishes, or color variations. Such characteristics add to their originality and charm. Return & Exchange will not be applicable in these cases.
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Product Variation from Photos: Handmade, hand-painted, or vintage products will never be 100% identical to photographs. Variations in shade, finish, or pattern are expected and celebrated. Refund/Return/Exchange cannot be claimed for these differences.
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Products Purchased During Sale: Items purchased in a sale or on discount cannot be returned or exchanged.
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Timeline: Concerns regarding incorrect, damaged, or defective products must be reported within 3 business days of delivery. Beyond this period, no claims will be entertained.
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Condition of Returned Items: Products must be returned in unused, unwashed, undamaged condition, with original packaging and tags intact.
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Incorrect Address or Refusal of Delivery: If a customer provides an incorrect/incomplete address or refuses delivery, and the shipment is returned after multiple attempts, Return & Exchange will not be applicable. Additional shipping charges will apply for re-dispatch.
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International Orders: If a customer refuses to pay customs duties or fails to collect the shipment from the shipping agency, Return & Exchange will not be applicable.
The above conditions apply to both domestic and international purchases.
Eligibility for Refund
Refunds will only be applicable under the following circumstances:
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The product is unavailable for replacement after approval of return.
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The product returned to us is in original condition, unused, and undamaged.
Refunds will not be applicable in cases outlined in the eligibility section above.
Process for Return, Exchange, or Refund
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Unboxing Proof: Please record an unboxing video and take clear photographs when opening your order. If the product is incorrect, damaged, or defective, share the video and photos with our team within 48 hours of delivery.
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Contact Us:
Email: care@shamyadecor.com
Phone/WhatsApp: +91-9116878789 (Between 10:00 PM – 6:00 PM IST)
Return Address:
Shamya Decor
[Insert Full Address Here]
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Our team will review your concern and respond within 7 business days with a resolution.
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Return Pickup:
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If your location is serviceable for reverse pickup, we will arrange it at no additional cost.
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If not, you will need to ship the product to the address mentioned above.
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Exchange or Refund:
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If an exchange is approved, we will ship the replacement product within 7 business days after receiving the returned item.
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If a replacement is not available, a full refund will be issued to your original payment method.
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Timeline: Refund/Exchange processing typically takes 15 business days from the day of reporting the issue.
Important Points
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Always ensure original packaging and tags are intact for return or exchange.
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Refund will not be applicable for products returned in damaged or used condition.
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All decisions regarding refund or exchange will be at the sole discretion of Shamya Decor.
Disclaimer
All policies are subject to change without prior notice. Please review this page for the latest updates.
